It’s quite unpleasant situation and we understand that it may happen. In that case, send us your application for duplicate to email email@example.com. Send as well the order number and the confirmation of the payment. We will ask the organizer whether approves reprint. If yes, the ticket will be reprinted to you at the same cash desk as the original. A copy will be labelled as a duplicate and if there are the original tickets at the event as well, they will be prioritized! The usher in the theatre has no room for solving why duplicates have been printed. Did you know that tickets are stamps and they are needed to be treated like that?
Yes, but in this case it is needed to realise the payment by a bank transfer. Make a reservation with a type of payment by a bank transfer but don’t pay it. Consequently, send us an email to firstname.lastname@example.org invoice details and the number of reservation and we will release for you a deposit invoice. After you pay it, a final invoice will be sent to you. For orders paid by a card online, you will find in the section "My account" a receipt, an invoices is not released for them.
It is always better to have eTickets printed and a black and white version is absolutely sufficient. You’ll make a check-in at an event quicker. Every eTicket is printed on a A4 format page and it is valid complete only. Do not cut it anywhere! If you don’t have a possibility of the print, it’s enough to show it on your mobile phone. A supervisor will manage that.
According to Terms & Conditions it is not possible to return or swap tickets. Anyway, you may try to send us your application to email email@example.com and we will try to ask the organizer for exception. Don’t forget to write to the mail your order number or tickets number so we can find the purchase according to that.
This performance is included within one of our subscriptions which is offered by a theatre. Unfortunately, the tickets for a particular performance are not possible to be purchased individually. You can find a Prescriptions bookmark on the top of our homepage and you can then choose the whole package of events.
It always depends on the organizer. If a discount is possible, it’ll show to you in Step 2 of the order (in the cart) the button "Choose your discount". We mostly mention discounts in the description of the event itself too. You just click and see what discounts are available.
Unfortunately not. We see in the system the same as you and if the event is sold out, we don’t have any "aside". We believe that you can choose something different from our offer. You can find more information regarding our complete offer here.
If the payment was realised by a card online on a payment gateway, you’ll receive eTickets immediately into your email. If you realised the payment by a bank transfer, its processing may take up to 3 days. Then, you will receive an email with the confirmation of receiving the payment as well as eTickets.
One of the possibilities is to make more orders. Another possibility is to contact us at +420 277 012 677 or email to firstname.lastname@example.org and we will make you a reservation for a larger number of seats.
You can go to any sales points. There is no need to choose it in advance. Then, you just say you reservation number or order number. You find sales points here.